How can we help?
Email support@rockhammerlabs.com with your phone model, iOS or Android version, Talk version and a description of what happened. For a purchase issue, include the Apple or Google Play order identifier if available. Never send passwords or payment card details.
Start a conversation
Confirm the two languages, agree to cloud audio processing and allow the microphone. Tap the floating microphone and wait for the preparation screen to close. Take turns speaking, pausing for each translation. Tilt the phone toward the person speaking or reading. Tap the square to stop; leaving or locking the app also stops recording.
Voice or text
In Settings, choose Voice + text or Text only. Voice + text generates and charges for speech even if automatic playback is off. Tap a completed translation to replay available audio. Translation accuracy and voice matching can vary; confirm names, numbers and other important details with the other person.
Missing points after reinstalling
On iPhone, use the same App Store account, then choose Settings → Find my balance. If you connected Sign in with Apple, use that same identity. On Android, sign in with the same Google identity you linked in Talk before paying. Consumed point packs are recovered from your Talk account balance, not by buying the pack again. Talk points are separate from Live points. Purchases are verified on our server; retrying verification does not add the same purchase twice. If two accounts have conflicting balances, contact us rather than purchasing again.
Points and conversation plans
Point packs are one-time purchases; purchased points do not expire. Where available, a conversation subscription renews automatically and includes a limited allowance for each billing period. Unused subscription allowance does not roll over. Your store purchase sheet shows the available product, local price and renewal terms. Generated usage consumes the applicable allowance or points; estimated conversation minutes are not guaranteed durations. Manage renewal in your store subscription settings. Refund requests are handled through Apple or Google Play.
History and deletion
History stays on your phone when saving is enabled. Manage saved text and audio in Settings; automatic cleanup is optional and off by default. To delete your Talk account, choose Settings → Delete Talk account. You can also request deletion without the app. Remaining points are forfeited, so review the confirmation carefully.
No sound or connection ended
Check microphone permission, internet access and your selected output mode. Wait for Listening before speaking. After an interruption, restart explicitly; Talk does not automatically resume recording in the background. If the problem continues, send us the approximate time and error shown without including private conversation content.